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Account Deletion Policy

Last updated: October 23, 2026

This page explains how to delete your Mayza account and what happens to your personal data once you do. It is published separately, reachable without installing the app, to meet Google Play and Apple App Store account-deletion policy requirements.

1. Deleting Your Account From Within the App

  1. Sign in to Mayza.
  2. On the web: tap the account area in the left menu, open Settings and switch to the Account tab. In the mobile app (iOS/Android): open Daha (More) > Ayarlar (Settings) from the bottom menu.
  3. Tap Delete My Account (Hesabımı Sil).
  4. Confirm by entering your password (password accounts) or checking the confirmation box (accounts signed in with Google or Apple).

The moment you confirm, your account is disabled. If you bought Premium on the website or in the Android app (through iyzico), its auto-renewal is cancelled immediately. A subscription bought through the App Store is not cancelled when you delete your account; see section 3 below.

2. Requesting Deletion Without Opening the App

If you no longer have access to the app, write to info@lumiverion.com from the e-mail address on your account with the subject "Account Deletion Request." Once your identity is verified, your request is completed within 30 days at the latest, in accordance with KVKK Art. 11.

3. What Happens When You Delete Your Account

  • You can no longer sign in; the account is permanently disabled.
  • If you bought Premium on the website or in the Android app (through iyzico), its auto-renewal on iyzico is cancelled immediately.
  • If you bought Premium in the iOS app through the App Store, the subscription is managed by Apple and Mayza cannot cancel it for you. Before deleting your account, cancel it on your iPhone under Settings > [your name] (Apple Account) > Subscriptions; otherwise Apple keeps renewing it at the end of each period and charging your Apple account. Refunds for App Store purchases are requested through Apple's refund process (reportaproblem.apple.com).
  • If you signed in with Apple, Mayza's link to your Apple account is also removed at Apple (sign-in authorization revoked).
  • Your name, username, profile picture, phone number, and linked Google/Apple accounts are permanently removed or anonymized.
  • Your chat history, generated exams, and progress statistics can no longer be linked to any account or shown to you.

4. Data That Is Not Deleted and Is Retained Separately

Under Turkish Commercial Code No. 6102 and related tax legislation, your purchase and payment records (invoice details, national ID number, billing/shipping address included) must be retained separately for ten (10) years even after your account is deleted. These records are kept solely to meet legal obligations and are used for no other purpose. Your card details are never seen or stored by me; they are processed only by the payment provider, iyzico (web/Android) or Apple (App Store).

5. Related Documents

For more on how your personal data is processed, see the KVKK Disclosure Notice and the Privacy Policy.